Strategy

Problem mapping & analysis

Solution ideation & modelling

Strategy design

Strategy delivery

User Insights

User and market research

Heuristic reviews & analytics 

Persona development

Customer journey mapping

User story development

Content Design

Content Strategy

Site Structures

Content audits

Content modelling

Content writing & editorial

Content loading & proofing

Content user testing

UX Design

UX design and wireframing

Prototype development

User testing

UX specification development